At MyWallPrints.co, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with an easy and straightforward return process.
Eligibility for Returns
- Timeframe: Returns must be initiated within 30 days of receiving your order.
- Condition: Items must be in their original condition, unused, and in their original packaging.
- Exclusions:
- Customized or personalized prints cannot be returned unless they arrive damaged or defective.
- Clearance or final sale items are not eligible for returns.
How to Initiate a Return
- Contact Us: Email our support team at support@mywallprints.co with your order number and reason for return.
- Return Authorization: Once approved, you will receive a Return Authorization (RA) number and detailed instructions.
- Ship the Item: Package the item securely and include your RA number. Ship to the address provided in the return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Policy
- Processing Time: Refunds will be processed within 7-10 business days of receiving your returned item.
- Refund Method: Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.
- Non-Refundable Costs: Original shipping charges are non-refundable unless the return is due to an error on our part.
Damaged or Defective Items
- Inspection Period: Inspect your order upon delivery and notify us of any damage or defects within 48 hours.
- Replacement or Refund: We will replace damaged or defective items free of charge or issue a full refund, including shipping costs.
- Documentation: Please provide photos of the damage or defect along with your claim.
Exchanges
- Exchanges are available for eligible items. Contact us within 30 days of receiving your order to arrange for an exchange.
- Customized Products: Unfortunately, customized or personalized items cannot be exchanged.
Important Notes
- Items returned without prior authorization may not be accepted.
- We recommend using a trackable shipping method for returns, as we cannot guarantee receipt of returned items.
- Refunds or replacements will not be issued for returns that do not meet our eligibility criteria.
Contact Us
For any questions about our return policy or to start a return, please contact our support team:
Email: support@mywallprints.co
Thank you for shopping at MyWallPrints.co! We value your trust and are committed to providing you with a positive shopping experience.